What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We lose connection to our form almost every Monday morning.Asked by anjaba on April 14, 2014 at 11:18 AM
We use jotform so that our clients and staff can sign in and out. Except for the previous 2 Mondays, the system has a glitch in which we lose connection to jotform almost every Monday morning without fail--kind of a frustrating way to start the week. Do you do some sort of updates at this time?? This week my conditions are suddenly functioning differently, even though none of us made any changes in the last few weeks! :( I've adjusted it now, so it's working, but this is frustrating!
I'm attaching the link to our staff sign in and out, but please select "Other" if you test it, as this is how I run payroll!
Please elaborate a little bit on the mannar through which you lose connection - I notice you use Jotform URL's almost entirely - so a loss of connection is very unlikely - Have you integrated Jotform with your system somehow? Please advice.
You provided a link to the problematic form - is it the same form that is showing the changes?
We do not make any changes to user forms - so if this happened without your knowledge- it is cause for concern.
You can check your form revision history and pick out any changes that might have been made by following this guide
You can also monitor your account activity by checking your account history, which will give you a broad perspective of what is happening to your account.
Looking forward to your response.