What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account back to the free version?

    Asked by pmallet on April 14, 2014 at 11:59 AM

    My event will finish soon and I will no longer need the premium service at the end of my current billing period. How can I schedule a downgrade so I am not charged again?

    my account and
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    JotForm Support

    Answered by ashwin_d on April 14, 2014 at 01:00 PM

    Hello pmallet,

    Your account is supposed to be renewed on Apr 24, 2014. If you are certain that you will not need the premium subscription after this date, you can cancel your subscription right way. Your account will remain premium for the time you have already paid and it will downgrade to free after that,

    Do get back to us if you would like use to cancel your subscription and we will do the needful.

    Thank you!

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    Answered by pmallet on April 21, 2014 at 09:51 AM

    Yes, please go ahead and cancel my subscription. Thanks.

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    JotForm Support

    Answered by ashwin_d on April 21, 2014 at 11:09 AM

    Hello pmallet,

    Upon checking your account, I found that you have successfully cancelled your subscription already. You will not be billed again and your account will be downgraded to free on April 25, 2014.

    Thank you!