Dropbox intergration error - file is overwritten in submisison folder

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    Asked on April 14, 2014 at 01:17 PM

    I have two forms that I have intergrated with my Dropbox account. Each new submission is replacing the previous submission's PDF copy in my Dropbox account. When I click on the Intergrations - Dropbox, I get an error message saying to contact Jotform support.

    I have been using the same forms for the past two years with no problems with Dropbox. I did notice that the intergration options are different this year.

    Can you please help me access the intergrations and understand how I can have all submissions to into the following folders:


    Dropbox/Jotform/Camp Reg 2014

    Dropbox/Jotform/Individual Reg 2014

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    Answered on April 14, 2014 at 02:32 PM


    Please remove the current intergration:

    And add a new integration with Dropbox  and this time make the changes as shown below:

    The settings shown above will deliver submission PDF's to the folders you indicated without overwriting the form results (you would have to indicate the correct folder for the corresponding form)

    If you are having trouble accessing the Dropbox integration menu - just log out, log back in to your account and try again.

    Let us know if this helps.