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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    sending the form without empty fields

    Asked by bbrusamoli on April 14, 2014 at 01:30 PM

    in JotForm has the option to send e-mail with the form, but without the fields that are empty and / or hidden. I'm using the default e-mail notifier, but still gets all the fields for me. I have to do?

    JotForm hidden all and
  • Profile Image
    JotForm Support

    Answered by Welvin on April 14, 2014 at 02:30 PM

    Hi,

    You have to enable Hide Empty Fields on Email settings to your form. Please follow this guide: How-to-Hide-Empty-Fields-on-Email-Alerts

    Thanks

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    Answered by bbrusamoli on April 14, 2014 at 02:34 PM

    I've done that and still appears in the other fields.

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    JotForm Support

    Answered by Welvin on April 14, 2014 at 03:26 PM

    Hi,

    Is this the form URL in question: http://www.jotformz.com/form/40973955258670 ? If yes, I've fixed it for you. Kindly try it again.

    Thanks

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    Answered by bbrusamoli on April 15, 2014 at 09:15 AM

    Perfect! You can do the same with this other form? thank you

    http://form.jotformz.com/form/40569147929669

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    JotForm Support

    Answered by jonathan on April 15, 2014 at 10:47 AM

    Hi,

    I checked your form http://www.jotformz.com/form/40569147929669 settings

    and noted that it was already set-up correctly to Hide Empty fields on e-mails.

     

    Inform us if you need further assistance.

    Thanks!

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    Answered by bbrusamoli on April 17, 2014 at 12:57 PM

    Yes, it is set up this way, but keep getting all fields. Is it something in the transmission?

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    Answered by bbrusamoli on April 17, 2014 at 01:08 PM

    Experts, managed to solve the problem =D 

    When I sent did not eliminate empty fields because I customized the form. 

    Thanks to all