What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Free plan - 100 submissions or 10??

    Asked by iShareResearch on April 14, 2014 at 01:35 PM

    I currently have the free plan which states 100 submissions, but now I just received an email stating that I only have 10. Someone please tell me what is going on?

    Submissions email
  • Profile Image
    JotForm Support

    Answered by TitusN on April 14, 2014 at 02:53 PM

    Hello,

    Yes, you have 100 submissions on a free plan.

    But you have 10 secure submissions- meaning that the manner through which you have shared the form is by using a https:// link or an SSL enabled embed script/code as shown in this guide.

    You can review the limitations of the free plan on this page.

    To use the 100 submissions, please re-share the form, only this time exclude the secure link/secure embed code option - such that your form will be on a http:// link/ or the embed script will not have the secure option checked. 

    Does this clarify things? Let us know.

  • Profile Image

    Answered by iShareResearch on April 14, 2014 at 03:00 PM
    It is not a secured link. It is an embedded link that I needed to input into my website. Can you please review the html, and let me know if it still secure or not??


    Shayla Darrett (Owner/CEO)
    Corporate Office
    iShare Research & Opinion, LLC.
    Office: 844-2-iSHARE (844-247-4723) ext.512
    Fax: (844) 245-7252
    www.iShareResearchandOpinions.com
    Corporate@iShareResearchandOpinions.com
    HAVE ANY FRIENDS THAT WOULD LIKE TO BE PAID FOR THEIR OPINIONS?
    Have them join our Database! http://www.iShareResearchandOpinions.com/#!join-our-database/c1pcq
    Visit us on:
    Facebook - facebook.com/iShareResearchandOpinions
    Twitter - twitter.com/iShareResearch
    Instagram - instagram.com/ishareresearchandopinions
    LinkedIn - linkedin.com/pub/ishare-research-opinions-llc/94/a5b/777/
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on April 14, 2014 at 03:13 PM

    I checked your website on this link and I saw that the form is embedded without a secure embed code - which means you should not be accumulating secure submissions.

    I did a test submission - and your normal submission counter responded - so I'm not sure we currently have a bug that could be accumulating your SSL submission count.

    I have reset your SSL limit, and would like to monitor your account if the error persists so that we can investigate the cause.

    If you get a notification that you have exceeded the 10SSL submission limit - please let us know right away and we will check the cause of the issue.

    Thanks.

  • Profile Image

    Answered by iShareResearch on April 14, 2014 at 03:20 PM
    Thank you so much for all your assistance, I really appreciate it.
    Shayla Darrett (Owner/CEO)
    Corporate Office
    iShare Research & Opinion, LLC.
    Office: 844-2-iSHARE (844-247-4723) ext.512
    Fax: (844) 245-7252
    www.iShareResearchandOpinions.com
    Corporate@iShareResearchandOpinions.com
    HAVE ANY FRIENDS THAT WOULD LIKE TO BE PAID FOR THEIR OPINIONS?
    Have them join our Database! http://www.iShareResearchandOpinions.com/#!join-our-database/c1pcq
    Visit us on:
    Facebook - facebook.com/iShareResearchandOpinions
    Twitter - twitter.com/iShareResearch
    Instagram - instagram.com/ishareresearchandopinions
    LinkedIn - linkedin.com/pub/ishare-research-opinions-llc/94/a5b/777/
    ...