problem in Password Protection

  • Profile Image
    modernacademy
    Asked on December 29, 2021 at 03:45 AM

    hi

    i put a Password Protection in my form

    put now when i open the form and write the password then continue nothing opened

    it was work good but now stopped i do not know why

  • Profile Image
    Jeric_T
    Answered on December 29, 2021 at 05:12 AM

    Hi there,

    Thanks for reaching out!

    Do you mean that password is no longer being accepted? If that's the case, you can reset the password. Just go back to the Form Settings page and click Reset Password.

    1640772647_61cc3427e83e0_

    Although this feature doesn’t enforce a strong password, we recommend you still use one.

    You can also check this link for more information: https://www.jotform.com/help/579-how-to-password-protect-a-form/

    Let me know if you have any clarifications.

    Regards

  • Profile Image
    modernacademy
    Answered on December 29, 2021 at 09:02 AM

    LOOK THIS IS MY FORM DESING

    1640786471_61cc6a270c7df_

    BUT AFTER BUBLISH THE FORM IT LOOKS

    1640786504_61cc6a4813614_


    WHY :(

  • Profile Image
    Sheena_M
    Answered on December 29, 2021 at 09:20 AM

    Hi there,

    We're seeing many forms on your account. Can you please provide the Form URL so we can replicate your issue?

    Here's how: Where to Find My Form URL?

    We look forward to hear from you!.

    Warmest,

    Sheena


  • Profile Image
    modernacademy
    Answered on December 30, 2021 at 12:50 AM
  • Profile Image
    Sheena_M
    Answered on December 30, 2021 at 03:13 AM

    Hi there,

    Thanks for providing the details and we apologize for the inconvenience.

    I've gone ahead and escalated this issue to our back end support team. We'll get back at you on this thread as soon as we got an update.

    We appreciate your patience and understanding for the meantime.

    Warmest,

    Sheena


  • Profile Image
    modernacademy
    Answered on December 30, 2021 at 09:58 AM

    thank you


    i waiting you

  • Profile Image
    modernacademy
    Answered on January 12, 2022 at 02:28 AM

    LOOK THIS IS MY FORM DESING

    1640786471_61cc6a270c7df_

    BUT AFTER BUBLISH THE FORM IT LOOKS

    1640786504_61cc6a4813614_


    WHY :(


    this problem come again in my form


    The url of the form is

    https://form.jotform.com/213411194606045

  • Profile Image
    Sheena_M
    Answered on January 12, 2022 at 03:49 AM

    Hi again,

    We apologize for the inconvenience.

    I will go ahead and make a follow up to our back-end support team to look into the issue.

    Warmest,

    Sheena