My coupon codes do not work

  • Profile Image
    ReaganGuzman
    Asked on April 14, 2014 at 06:14 PM

    I've always used Facebook Friends and fun times as coupon codes. When you fill out the form, and enter the coupon code, it automatically combines the space and says its invalid.

     

    I also emailed a month ago and never heard a response from jotform about trying to make new coupon codes and it was not allowing me to use words.

     

    Please help me remedy this issue.

    Thanks,

    Reagan

  • Profile Image
    Cesar
    Answered on April 14, 2014 at 07:24 PM

    I have checked the Coupon feature and it appears this is not possible when creating coupons. As you will receive the following warning:

    Only alphanumeric characters are accepted

    This is to avoid conflicts on the code, so no fake coupons can be used and to prevent real coupons from not working. I would kindly suggest to utilize a coupon code that does not contain spaces.

    We do apoligize for the inconvenience. Thank you.