What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Rejecting JPG Files

    Asked by meckjohnson on April 14, 2014 at 07:10 PM

    When trying to upload a jpg file to the form, I am receiving an error message that jpg files are not allowed. Go back and try again. See attached screenshot for details.

    Page URL:
    http://form.jotformpro.com/form/41009381592958

    Screenshot
    jpg message attached and
  • Profile Image
    JotForm Support

    Answered by jonathan on April 14, 2014 at 08:22 PM

    Hi,

    I test submitted your form http://www.jotformpro.com/form/41009381592958 and uploaded a jpg  file

     

    AND it was successfully uploaded. The thank you page of the form was this

     

    If you checked your form submissions you will see my test submission on it.

     

    --

    Usually, the issue you mentioned can happen only if the file being uploaded is not the actual file format base on its file extension name.  

    Example, if the file was actually testfile.pdf and was only renamed to testfile.jpg -- the form upload field will be able to recognized also the original file type, so, it will not allow this file even if it have the extension name correctly.

    Hope this help. Inform us if issue persist.

    Thanks.

  • Profile Image

    Answered by TheHiveNZ on April 14, 2014 at 08:40 PM

    same issue here and it happens with ACTUAL JPG files

  • Profile Image

    Answered by Cesar on April 14, 2014 at 11:19 PM

    @TheHiveNZ 

    Please refer to th thread you have already created: http://www.jotform.com/answers/362581, so that we may be able to assist you better and avoid multiple threads troubleshooting the same issue. Thank you.