What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
created form issuesAsked by sam coutts on April 14, 2014 at 07:26 PM
I have used your site to create and online form for a tenantcy application.
I spent time creating the perfect form that will work under our legal system, and embeded it on my website.
(this was a few weeks ago)
I have now checked on my site, and the form has reverted to your origional format, Can you explain why?
I am testing it as a free user, if that has any bearing, but so far this is not a good test run, if before we have someone fill in a form, it is not the form we created, but your base form.
Thanks for your time in reviewing my query, I would be greatful for your form creator to work as intended!
This is what I see on your page.
Is this not the form you're referring here? When you say base form, do you mean it restores back to its previous version? This usually occurs when you failed to save the form after making changes in it or the changes might have overwritten when you edit the form on multiple tabs. You can restore your form to its previous version with Revisions History feature. Check this article to learn how: https://www.jotform.com/blog/95-Introducing-Form-Revisions-Never-Lose-Your-Work-Again-
Let us know should you have further questions. Regards!