What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account states that I am over quota, but my submissions disappear when I try to delete them to make room.

    Asked by TransactionCoordinator on April 14, 2014 at 08:31 PM

    Hello, 

     

    My account currently states that it is over quota, but when I go to the submissions for each form in the account, my submissions are there for a brief second, but then disappear and I am not able to clear the account. 

     

    Please assist in clearing the account so that I can use the form again. 

     

    Thank you! 

    Page URL:
    http://form.jotform.us/form/22397019114147

    Submissions my account hello then
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 14, 2014 at 11:13 PM

    Hello TransactionCoordinator,

    Your account is over quota as you have utilized 106.35 MB of upload storage space. I have activated your account and now you should be able to delete your submission. Please ensure that you free up upload storage space by deleting submissions with file attachment.

    Thank you!