My account states that I am over quota, but my submissions disappear when I try to delete them to make room.

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    Asked on April 14, 2014 at 08:31 PM



    My account currently states that it is over quota, but when I go to the submissions for each form in the account, my submissions are there for a brief second, but then disappear and I am not able to clear the account. 


    Please assist in clearing the account so that I can use the form again. 


    Thank you! 

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    Answered on April 14, 2014 at 11:13 PM

    Hello TransactionCoordinator,

    Your account is over quota as you have utilized 106.35 MB of upload storage space. I have activated your account and now you should be able to delete your submission. Please ensure that you free up upload storage space by deleting submissions with file attachment.

    Thank you!