What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E signature color change

    Asked by joshua.r.devine on April 14, 2014 at 11:09 PM


    I have the e signature feature on my form. However, the signature's color is white in the emails recieved and you can't see it. Can you change the color at all? if so, how?

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    JotForm Support

    Answered by abajan on April 15, 2014 at 03:41 AM


    Upon cloning your form and checking the email alerts, I noticed incorrect tags being used. The tag for the first e-signature is actually {signature18}, not {signature8}

    To ensure that the correct tags are being used when editing email alerts, use the Form Fields menu instead of manually typing the tags:

    In addition to the above, e-signatures are rendered in notifications as images. Therefore, if images are disabled in your email service the e-signatures won't be displayed.

    Once the tags are correct and images are enabled in your email, the e-signatures should appear in the same color as on the form.