E signature color change

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    Asked on April 14, 2014 at 11:09 PM


    I have the e signature feature on my form. However, the signature's color is white in the emails recieved and you can't see it. Can you change the color at all? if so, how?

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    Answered on April 15, 2014 at 03:41 AM


    Upon cloning your form and checking the email alerts, I noticed incorrect tags being used. The tag for the first e-signature is actually {signature18}, not {signature8}

    To ensure that the correct tags are being used when editing email alerts, use the Form Fields menu instead of manually typing the tags:

    In addition to the above, e-signatures are rendered in notifications as images. Therefore, if images are disabled in your email service the e-signatures won't be displayed.

    Once the tags are correct and images are enabled in your email, the e-signatures should appear in the same color as on the form.