What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    jotform disabled

    Asked by ruixia on July 28, 2011 at 01:40 PM

    Hi there,

    I've updated my form to premium.  But the form is still disabled.  My account is ruixia21@gmail.com

    -- Rui

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    Answered by allanftd on July 28, 2011 at 02:17 PM

    Hi Rui,

    Thank you for bringing this to our attention. I was able to verify that you submitted your payment for a month's worth of Premium Plan, but for some reason, it did not reflect in our member database. To resolve this quickly, I suggest that we refund the payment that you submitted yesterday and as soon as you receive a confirmation from us about the refund, you can submit your payment once again.

    Kindly advise if you are amenable to the above terms so that we can proceed with refunding your latest payment. We apologize for any inconvenience.

    Thanks for your patience and for using JotForm!


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    Answered by ruixia on July 28, 2011 at 08:23 PM


    I purchased a month's worth of Premium Plan again but the form is still disabled.


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    Answered by allanftd on July 28, 2011 at 11:18 PM

    Hi Rui,

    Thanks for the update. I also read the other thread that you opened. Your two recent payments for JotForm Premium plan that both failed have already been processed by our 3rd party payment processor. You should receive a notification that the two payments have already been refunded.

    Kindly submit your payment once again, this time paying extra attention to the JotForm Username. I was able to observe that the one you used in your failed payments is incorrect. It should be ruixia.

    Please let us know if you still have concerns with your JotForm account. again, our sincere apologies for the inconvenience.

    Thank you for using JotForm!


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    Answered by hbmo on November 11, 2011 at 03:57 AM