- ruixiaAsked on July 28, 2011 at 01:40 PM
I've updated my form to premium. But the form is still disabled. My account is email@example.com
- allanftdAnswered on July 28, 2011 at 02:17 PM
Thank you for bringing this to our attention. I was able to verify that you submitted your payment for a month's worth of Premium Plan, but for some reason, it did not reflect in our member database. To resolve this quickly, I suggest that we refund the payment that you submitted yesterday and as soon as you receive a confirmation from us about the refund, you can submit your payment once again.
Kindly advise if you are amenable to the above terms so that we can proceed with refunding your latest payment. We apologize for any inconvenience.
Thanks for your patience and for using JotForm!
- ruixiaAnswered on July 28, 2011 at 08:23 PM
I purchased a month's worth of Premium Plan again but the form is still disabled.
- allanftdAnswered on July 28, 2011 at 11:18 PM
Thanks for the update. I also read the other thread that you opened. Your two recent payments for JotForm Premium plan that both failed have already been processed by our 3rd party payment processor. You should receive a notification that the two payments have already been refunded.
Kindly submit your payment once again, this time paying extra attention to the JotForm Username. I was able to observe that the one you used in your failed payments is incorrect. It should be ruixia.
Please let us know if you still have concerns with your JotForm account. again, our sincere apologies for the inconvenience.
Thank you for using JotForm!
- hbmoAnswered on November 11, 2011 at 03:57 AM