What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Form Not Found" Page Gives Away Jotform Hosting - Can We Have An Option To Remove?

    Asked by markashton on April 15, 2014 at 05:57 AM


    I use jotforms as little web-apps ...

    I use a custom domain for a seamless branded Client experience

    However, your "form not found" page is compromising this for me ... see pic below

    Why am I concerned .... I've had a funny conversation with a client enquiring about this!

    It took me months to get you to change the title of your reports in the reports section.

    can I suggest you change the Jotform 3.0 which gives everything away to our clients ... to "Form Not Found" ... that is a change in the template to the Page Title ... simple HTML ... will take seconds not minutes.

    Can I request this ... or at least the option to change it in Form warnings ... Preferences, etc


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    JotForm Support

    Answered by ashwin_d on April 15, 2014 at 07:59 AM

    Hello markashton,

    I'm sorry for the trouble caused to you.

    I am sending your request to our back end team. I cannot provide you an ETA on this. We will get back to you as soon as we have any update from them. 

    Thank you!

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    Answered by markashton on April 16, 2014 at 10:35 AM


    would this just be case of changing the wording between the title tag of this template to say "Form Not Found" rather than Jotform 3.0 ?

    I have a client who has questioned this ... and i can't do anything until i have a fix of sorts.

    would this be possible to fast track. i'd be most grateful

    Thanks mark

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    Answered by jedcadorna on April 16, 2014 at 11:32 AM

    Your request was already submitted by my colleague and the severity of the ticket that was submitted will be our developers decision so we can't really promise any date. 

    Looks like simple to change but I really don't have an idea what would it takes to change the text that you requested. This thread is marked as important and you will surely be notified here once this has been applied. We thank you for your patience on this.

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    Answered by markashton on April 18, 2014 at 06:24 AM

    I do ... this is just text in between the html <title> tag like this ...

    <title>Jotform 3.0</title>

    Could I suggest a quick change to this ...

    <title>Form Not Found</title>

    Ask Aytekin if he could fast track it ... i'm sure it is a 2 minute job

    Many thnaks


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    Answered by Carina on April 18, 2014 at 11:05 AM

    Hi Mark

    Your suggestion was added to the request. Regarding the faster resolution it might depend on the work load developers have right now. Requests have a priority given, but even inside the high priority is an ordered list of requests that came first.

    You will be notified through this thread once they have an update.



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    Answered by markashton on May 10, 2014 at 07:55 AM

    Any chance this could be implemented please ... just for the transparency ... one can change the message on this page which is great ... it is just that the Jotform 3.0 is not really appropriate.

    Thanks Mark

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    JotForm Support

    Answered by jonathan on May 10, 2014 at 08:36 AM

    Hi Mark,

    Your latest message have reached our dev team. I can only ask for your patience and understanding.

    This thread will be updated when status update is available.

    Thank you.

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    Answered by markashton on June 10, 2014 at 04:37 AM


    Can I request this be done please. I'd be most grateful. What's the status for it?

    Thnaks Mark

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    JotForm Developer

    Answered by hasan on June 10, 2014 at 04:49 AM

    Hi Mark,

    I'm looking it right now. Sorry about that.


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    JotForm Developer

    Answered by hasan on June 10, 2014 at 05:07 AM

    Hi Mark,

    I made that change. It prints the error title now. I'm sorry for the delay.

    Have a nice day.

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    Answered by markashton on June 10, 2014 at 05:50 AM

    Thanks very much.

    Consider resolved.

    Regards Mark