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    Form submission emails not being received

    Asked by evildog on July 28, 2011 at 02:52 PM

    Hi,

    I've been using Jotform for a while now and I love it, great service!! BUT in the past week I have missed two appointments due to having not received my form submission email. The auto responders and thank you's have been sent to my clients but not to me.

    It made me a no show twice this week because I never received an email. This has never happened before. Do you know of any potential issues that would have caused this?

    I have since added two more email addys to my form submission thinking it may be my hosting company, hopefully it works.

    Thank  you,

    Scott

    Page URL:
    http://www.trianglehomeinspector.com/OnlineCalendarHHIS.aspx

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    JotForm Support

    Answered by NeilVicente on July 28, 2011 at 03:40 PM

    Hi Scott,

    Have you looked on your Spam/Junk/Mail folder for the missing emails? I looked up our mail server logs for information about messages sent to your email address and I got the following:

    Jul 25 15:59:38 yang sendmail[3099]: p6PJxbZd003099: to=Scott@TriangleHomeInspector.com, ctladdr=jotform (1004/1004), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=35895, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p6PJxbqZ003100 Message accepted for delivery) Jul 26 14:02:22 yang sendmail[31349]: p6QI2Lg3031349: to=Scott@TriangleHomeInspector.com, ctladdr=jotform (1004/1004), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=36199, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p6QI2L8M031350 Message accepted for delivery)

    This means that the messages are sent successfully. If you can't find the mails in you spam folders, then most likely, the problem lies on your mail server's end.


    Neil

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    Answered by evildog on July 28, 2011 at 03:59 PM

    Thanks Neil,

    It does seem to be the fault of my host, I think that by adding additional emails addys I can add a safety net.

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    JotForm Support

    Answered by NeilVicente on July 28, 2011 at 04:11 PM

    You're very much welcome. Also, I advise you to add an an email address from webmail providers, such as the ever reliable Gmail.