What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are we not receiving result emails??

    Asked by Smankovsky on April 15, 2014 at 10:50 AM

    I can see the submissions but no emails are coming to our address...

    Page URL:
    https://secure.jotform.us/form/40344241041135

    Emails Submissions
  • Profile Image
    JotForm Support

    Answered by TitusN on April 15, 2014 at 12:38 PM

    Hello,

    Seems your emails are not going out because there is a problem with your sender email settings (essentially the SMTP settings)

    An excerpt from the email server:

    Current Server: /var/log/jotform/smtpEMAIL.log:[15/Apr/2014:10:38:15 -0400] NoUserName SendMail to SERVICE@StanleySafeClub.com from service@stanleysafeclub.com Last-Form-ID : IP : 166.171.57.163 Form-ID: 40344241041135

    Please remove the email and add it once more to fix the problem.

    You can do that by following this linked guide.

    Let us know if this helps.