Why are we not receiving result emails??

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    Smankovsky
    Asked on April 15, 2014 at 10:50 AM

    I can see the submissions but no emails are coming to our address...

  • Profile Image
    TitusN
    Answered on April 15, 2014 at 12:38 PM

    Hello,

    Seems your emails are not going out because there is a problem with your sender email settings (essentially the SMTP settings)

    An excerpt from the email server:

    Current Server: /var/log/jotform/smtpEMAIL.log:[15/Apr/2014:10:38:15 -0400] NoUserName SendMail to SERVICE@StanleySafeClub.com from service@stanleysafeclub.com Last-Form-ID : IP : 166.171.57.163 Form-ID: 40344241041135

    Please remove the email and add it once more to fix the problem.

    You can do that by following this linked guide.

    Let us know if this helps.