What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade from Professional to Premium

    Asked by col on July 28, 2011 at 03:08 PM

    I think I have mistakingly cancelled payment for my account.   How do I check this ?


    Also, I dont accept any more than 1,000 submissions any more, how do I downgrade from Professional to Premium account ?

    Its very important that I do not lose any data from my submissions.

    Page URL:
    www.bootcampliverpool.co.uk

  • Profile Image

    Answered by col on July 28, 2011 at 03:10 PM

    Its saying "Next Billing June 27th, 2011"

    Account Type Professional

     

    Under my account settings.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 28, 2011 at 03:21 PM

    Hi,

    I have answered your question in the last thread that you have opened. Please have your Professional subscription cancelled first before subscribing again to Premium.

    If you paid using credit card, please provide the email address you used in your billing information so we can go ahead and cancel the Professional subscription for you.

    We'll wait for your responses. Thanks!


    Neil