What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Completed Forms are Not Forwarded

    Asked by johneff on April 15, 2014 at 03:51 PM

    It just stopped working at some point.

    Page URL:

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    Answered by Cesar on April 15, 2014 at 06:45 PM

    I have been testing your form on my end,. through the standalone URL of the form and the Form embedded on your webpage. I do see taht the standalon is operating differently (Conditional rules show the Payment Tool) the Embedded form does not.

    I would suggest to embed the form utilizing the iFrame Embed Method so that any conflict with other elements on your page do not conflict with your embedded form.


    Do let us know if the issue persists after performing this step.

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    Answered by johneff on April 17, 2014 at 02:50 PM
    Hello Cesar,

    Yes, the form on my website does contain conditional rules to show the selected options to
    purchase and the PayPal payment. Only after selections are made does the payment and submit buttons
    show on the form.

    Initially I was receiving the form data to my email address at train@njfoodsafe.com At some point
    this stopped working. My site is hosted with GoDaddy and I have verified that no spam filters are being used
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    JotForm Support

    Answered by Mike_T on April 17, 2014 at 05:04 PM

    It looks like that you use custom SMTP sender at this moment.

    I have found one failed sending attempt in our logs:

    /var/log/jotform/remoteSmtpEMAIL.log:[17/Apr/2014:18:28:05 +0000] FAILED remote SMTP to train@njfoodsafe.com from train@njfoodsafe.com Last-Form-ID : IP : Form-ID: Reason The following From address failed: train@njfoodsafe.com : MAIL not accepted from server,503,polite people say HELO first

    If the issue is not solved, please let us know. We can also try other sending options.