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    Change Thank you message after submission condition doesn't seem to work correctly

    Asked by ctredupp on April 15, 2014 at 04:42 PM

    I am fairly familar with jot form but can not for the life of me figure out why when I want to change the message after submit it will always give me the default "Thank You ...". 

    Here is the link to the form I'm working on http://frigel.com/3DK/  (if you click the "start now" button on the right/middle) 

    the form is suppose to have a different message based on which check boxes you click. Right now I set it up to just display a test message that says "TEST" if the form is equal to "energy savings" AND for the other check box "Air-cooled central chiller"

    I tried other ways too of just trying to get any message to change based on a condition. Right now it should display a message that says "Test 5" if you had selected "free cooling" under "my primary interest"... and I still get the default "Thank you" message.


    I tried setting up these same conditions and change the email that it goes to instead of changing the message just to make sure im setting it up right, and that works fine (it sends to a different email based on the conditions of the check boxes)... but thats not what i need to do.

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    Answered by jedcadorna on April 15, 2014 at 09:37 PM


    Thank you for contacting us.

    When I want to change the message after submit it will always give me the default "Thank You ..."

    I cloned your form and the condition doesn't seems to work fine but when I deleted all of the conditions and redo everything it starts to work. There seems to be some cache issue, I have modified your sample form and the condition works fine now.

    Here's your form http://www.jotformpro.com/form/40924714971964 make another test and let us know if this still does not work.