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  • Profile Image

    An agency completed a form (they sent me a PDF as proof) however it is not showing on site - could we be at our free max?

    Asked by ksmiley on April 15, 2014 at 05:14 PM

    Hi-

    How do you know if you are at your max for the month of free forms?  OR can you explain what went wrong when they hit submit?  the form is for Borough ofAvon by the Sea -avontaxandws@aol.com 

     

    thank you,

    Kay

    Page URL:
    http://form.jotform.co/form/32653911116853

    site
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 15, 2014 at 10:04 PM

    Hello ksmiley,

    Upon checking, I found that your account is in good shape. Here are the steps to check your account usages:

    1. Sign in to your JotForm account.

    2. Click on person looking Icon on top right corner of your screen.

    3. You will be able to see the summary of your account usages from here as well.

    4. Click on "Account" link.

    5. Then click on the "Usages" tab to see the usages information of your account. Please check the screenshot below:

     

    On your question related to the missing submission: I did check your form's submission list but could not find any records related to Sea -avontaxandws@aol.com. The form must have not been submitted. Please be noted that if the pdf was generated that means submission was successful and there is no way that the submission will not be displayed in submission page. Is it possible that it must have been accidently deleted? 

    Please share the screenshot of the PDF and we will take a look. The following guide should help you add image in your forum post:  https://www.jotform.com/answers/277033

    Thank you!

  • Profile Image

    Answered by ksmiley on April 16, 2014 at 09:37 AM

    Actually what they sent was a copy of the print out.  As i dig deeper when she hit submit she now tells me it says website not found and her document disappeared.  so I am going to try and reconstruct the application from her printed copy and see what happends. 

    Thanks for the info on checking my account.  

    Kay

  • Profile Image

    Answered by ksmiley on April 16, 2014 at 10:18 AM

    OKAY - a little frustrated - jsut when i think we are on a roll

    the
    re is a glitch.  I re-did
    the
    application for
    the
    Avon-by
    the
    -Sea. I filled in
    the
    13 pages of infomation. hit next on each page to save
    the
    data.  tehn when i got to
    the
    last page. I hit next again. I was ready to send
    the
    m my work around email 

    Hello,

    Welcome to

    the
    USLA certification system. This is your link to your agency's application. Please save this email -
    the
    link below will return you to your application if you have to stop while filling out
    the
    application. http://form.jotform.co/form/32653911116853?session=uslaed@gmail.com

    http://form.jotform.co/form/32653911116853?session=

    so

    the
    y could sign
    the
    document.  I thought i would go in and double check that
    the
    data was
    the
    re and it WAS NOT. I clicked on
    the
    link from
    the
    email listed above and nothing!!!  Ei
    the
    r
    the
    link doesn't work or something is wacked.... Why does this work some times and some times it does not.  I have not changed any thing - I have talked peopel through this and
    the
    y have been able to right back to
    the
    ir form.  why is this not working now.  

    Please help - I have a board meeting next week and have 7 agencies that still need to turn in

    the
    re data. I need this working correctly. I would appreicate any help you can give me. 

    Many thanks,

    Kay

  • Profile Image

    Answered by jedcadorna on April 16, 2014 at 11:15 AM

    Hi Kay,

    It could be because of your Autofill settings try to Enable autofill and increase the Time To Live. That would be under Preferences > Advanced Settings > Edit Auto Fill settings

     

    By the way I have moved your 2nd questions in this thread https://www.jotform.com/answers/363430