An agency completed a form (they sent me a PDF as proof) however it is not showing on site - could we be at our free max?

ksmiley

Asked on April 15, 2014 at 5:14 PM

Hi-

How do you know if you are at your max for the month of free forms? OR can you explain what went wrong when they hit submit? the form is for Borough ofAvon by the Sea -avontaxandws@aol.com

thank you,

Kay

Page URL: http://form.jotform.co/form/32653911116853
Ashwin JotForm Support

Replied on April 15, 2014 at 10:04 PM

Hello ksmiley,

Upon checking, I found that your account is in good shape. Here are the steps to check your account usages:

1. Sign in to your JotForm account.

2. Click on person looking Icon on top right corner of your screen.

3. You will be able to see the summary of your account usages from here as well.

4. Click on "Account" link.

5. Then click on the "Usages" tab to see the usages information of your account. Please check the screenshot below:

On your question related to the missing submission: I did check your form's submission list but could not find any records related to Sea -avontaxandws@aol.com. The form must have not been submitted. Please be noted that if the pdf was generated that means submission was successful and there is no way that the submission will not be displayed in submission page. Is it possible that it must have been accidently deleted?

Please share the screenshot of the PDF and we will take a look. The following guide should help you add image in your forum post: https://www.jotform.com/answers/277033

Thank you!
ksmiley

Replied on April 16, 2014 at 9:37 AM

Actually what they sent was a copy of the print out. As i dig deeper when she hit submit she now tells me it says website not found and her document disappeared. so I am going to try and reconstruct the application from her printed copy and see what happends.

Thanks for the info on checking my account.

Kay
ksmiley

Replied on April 16, 2014 at 10:18 AM

OKAY - a little frustrated - jsut when i think we are on a roll
the
re is a glitch. I re-did
the
application for
the
Avon-by
the
-Sea. I filled in
the
13 pages of infomation. hit next on each page to save
the
data. tehn when i got to
the
last page. I hit next again. I was ready to send
the
m my work around email
Hello,

Welcome to
the
USLA certification system. This is your link to your agency's application. Please save this email -
the
link below will return you to your application if you have to stop while filling out
the
application. http://form.jotform.co/form/32653911116853?session=uslaed@gmail.com
http://form.jotform.co/form/32653911116853?session=

so
the
y could sign
the
document. I thought i would go in and double check that
the
data was
the
re and it WAS NOT. I clicked on
the
link from
the
email listed above and nothing!!! Ei
the
r
the
link doesn't work or something is wacked.... Why does this work some times and some times it does not. I have not changed any thing - I have talked peopel through this and
the
y have been able to right back to
the
ir form. why is this not working now.
Please help - I have a board meeting next week and have 7 agencies that still need to turn in
the
re data. I need this working correctly. I would appreicate any help you can give me.

Many thanks,

Kay
jedcadorna

Replied on April 16, 2014 at 11:15 AM

Hi Kay,

It could be because of your Autofill settings try to Enable autofill and increase the Time To Live. That would be under Preferences > Advanced Settings > Edit Auto Fill settings

By the way I have moved your 2nd questions in this thread https://www.jotform.com/answers/363430