What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with jotform pay online form

    Asked by stormgroupllc on April 15, 2014 at 06:01 PM

    I just tried to use pay online option : test $1, and it took all info but gave me message: Invalid configuration, "This transaction cannot be processed due to an invalid merchant configuration

    I tried to look at it i but couldn’t figure out, can you help?
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    Answered by stormgroupllc on April 15, 2014 at 07:11 PM


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    Answered by stormgroupllc on April 15, 2014 at 07:24 PM

    i dont know where i go to accept paypal billing agreement since most forum posts say i have to do that but i dont know how??

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    JotForm Support

    Answered by Welvin on April 16, 2014 at 03:17 AM

    This kind of problem is related to your PayPal Pro merchant account configuration. All you have to do is to make that you have enabled and agreed to the billing agreement option under PayPal account.

    In either case you may want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted.