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    does not show me the completed field phone

    Asked by scoobyhome on April 15, 2014 at 06:02 PM

    How to fill out the form in the mail that does not give me the completed phone. is empty even though I typed. In szkrzyncze receiving jotform after logging on to check emails filled with this phone is given. What can be the problem?


    nr form 40556269025354

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 15, 2014 at 11:24 PM

    Hello scoobyhome,

    Upon checking your form's notification email template, I found that the field name of phone number is mentioned wrong. That is the reason your submission emails does not display the phone number value.

    It seems you have edited your email alert. Please be noted that if you edit your email alert, any changes you make in your form, will not be updated automatically in your email alert. You will have to update the email template as well. 

    To solve your problem, you should delete the notification email alert and add a new one. A new email template will always display all the form fields with correct field names. The following guides should help you:

    Delete email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by scoobyhome on April 16, 2014 at 11:10 AM
    Nothing helped. I removed the old ones. Introduced new. In a further gets
    filled within the form with the num eru Phone: (box on August jotform phone
    number appears. What to do next?
    2014-04-16 5:24 GMT+02:00 JotForm Support Forum :
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    JotForm Support

    Answered by Welvin on April 16, 2014 at 12:17 PM

    I've fixed it for you. Your current tag is: {numerTelefonu13} but the correct one is: {numerTelefonu}. Please kindly check again and I would advise that after you changed your field labels, check for your form notification and autoresponder if both have the correct form field tags. 


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    JotForm Support

    Answered by Welvin on April 16, 2014 at 12:19 PM

    I would also recommend re-embedding your form using our iFrame Method: Getting-the-Form-iFrame-Code. This is an advantage if you do not want to re-embed again your form using the source codes if you made some changes to your form.


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    Answered by scoobyhome on April 16, 2014 at 12:30 PM
    Thank you very much! Now everything's fine! where you changed this value? I
    tried to change the too but nothing helped. or in the css or js?
    2014-04-16 18:19 GMT+02:00 JotForm Support Forum :
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    Answered by EliezerN on April 16, 2014 at 02:27 PM

    Thanks for updating us. It's good to know the problem was solved.

    Those tags can be found in the body of your form notifier, simply click on the fields of the menu in the right hand side:

    Please inform us if you need further assistance with this query.