What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can i confirm my downgrade?

    Asked by Bettyah on April 15, 2014 at 06:39 PM



    I am trying to downgrade my account since i haven't use it since last year and Free is good for me now.

    But even thought it says Your subscription has been cancelled succcessfully, my account states I am Premium user instead of free.

    am i doing something wrong? or maybe i should just wait for the change to be reflected?

    Please let me know if there is any extra item I need to do to cancel.

    Thank you very much, appreciate your time and suppport on this.



    Beatriz Araiza.

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    JotForm Support

    Answered by ashwin_d on April 16, 2014 at 12:29 AM

    Hello Beatriz,

    Upon checking your account, I found that you have successfully cancelled your subscription. You will not be billed again but your account will remain premium for the time you have already paid. Your account will be downgraded to free on April 17, 2014.

    Thank you!