What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have a problem .....I installed your form on my website and it messed up my code so that I can not access my website for edit anymore....

    Asked by DavidLemontree on April 15, 2014 at 07:44 PM

    I have a problem .....I installed your form on my website and it messed up my code so that I can not access my website for edit anymore...

     

    How Can I fix this problem?  Do you know how to deactivate your form code so that it will release itself from my site....I can not even access my Editing feature of my main page ....PLEASE HELP

    http://150164390.homesconnect.com/

     

    David LE Montree

    310-920-3182

     

    David@soldbylemontree.com

     

    Page URL:
    http://150164390.homesconnect.com/

    problem and site
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    JotForm Support

    Answered by ashwin_d on April 16, 2014 at 03:38 AM

    Hello David,

    I did check your webpage and the form seems to appears just fine. Please check the screenshot below:

    It seems you have used your form's source code to embed it in your webpage. That is very strange that you are not even able to edit your web page. Is it possible for you to download the code of your index page? If you can download it then you will be able to edit it in any editor and upload it back.

    Which editor are you using to edit your code?

    We will wait for your response.

    Thank you!

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    Answered by DavidLemontree on April 16, 2014 at 02:00 PM

    ...
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    Answered by EliezerN on April 16, 2014 at 03:32 PM

    @David

    Your message came up empty. Please resend it using this link: http://www.jotform.com/answers/363121

    Thanks

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    Answered by DavidLemontree on April 16, 2014 at 04:50 PM

    CAN YOU PLEASE REMOVE THE JOTFORM FROM JY SITE FOR ME ....I CAN NOT REMOVE THE JOTFORM BECAUSE I CAN NOT ACCESS MY EDITING FEATURE OF THE PAGE THAT HAS THE JOTFORM ANYMORE EVER SINCE I INSTALLED THE CODE. 

     

    PLEASE HELP!

     

    David

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    JotForm Support

    Answered by EltonCris on April 16, 2014 at 06:02 PM

    Hi David,

    Sorry but we can't remove the form embed code on your page since we obviously do not have access on your site. Have you tried deleting the form on your my forms page? I'm not sure if this helps but this is the only way to disable the form, however the embedded code remains on your page unless it is manually deleted.

    To delete a form, just go to your my forms page, select the form, click More option and delete.

    Thanks!