What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sometimes we do not receive submission emails.

    Asked by voiceus on April 15, 2014 at 10:28 PM

    Hello, sometimes we are not receiving emails when someone fills out a form. This is happened more than once.


    On our above ground pool opening form, we did not receive an email from customer Joanne Grueter the only way we knew that she placed an order was that we have the order go to dropbox.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 16, 2014 at 05:29 AM

    Hello voiceus,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". Please check the screenshot below:

    Selecting "Sender Email" should solve your problem as this is required for your notification alert to work properly. You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you: 



    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by voiceus on April 16, 2014 at 01:50 PM
    I know for a fact that this was not blank when setting this up. I checked
    all my forms and they are all now blank.
    I used to have the person's email that filled out the form show up as the
    "Senders Email". Is this feature now disabled?
    Mark Targett
    Voice: 954-410-6275
    Fax: 954-671-6891
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 16, 2014 at 03:36 PM

    You are right, we have disabled user's 'from' email on new forms, but it should work on previously configured Email Notifications.

    Also, we have added a Reply-to Email option:

    And actually it is still possible to use form email field as the From Email, but there are some extra steps required to set it up now:

    Set Email Field as the Notification Sender Email Address with Mandrill

    Since you switched the sender to noreply@formresponse.com, the sending source is switched to Amazon SES sending method, so there is a big chance that the issue is solved.

    Please feel free to contact us if you need any further assistance on this.