- voiceusAsked on April 15, 2014 at 10:28 PM
Hello, sometimes we are not receiving emails when someone fills out a form. This is happened more than once.
On our above ground pool opening form, we did not receive an email from customer Joanne Grueter the only way we knew that she placed an order was that we have the order go to dropbox.
- JotForm Supportashwin_dAnswered on April 16, 2014 at 05:29 AM
Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". Please check the screenshot below:
Selecting "Sender Email" should solve your problem as this is required for your notification alert to work properly. You can select "email@example.com", "firstname.lastname@example.org" or you can also setup a custom "Sender E-mail" option. The following guides should help you:
Hope this helps.
Do get back to us if the issue persists.
- voiceusAnswered on April 16, 2014 at 01:50 PMI know for a fact that this was not blank when setting this up. I checked
all my forms and they are all now blank.
I used to have the person's email that filled out the form show up as the
"Senders Email". Is this feature now disabled?
- JotForm SupportMike_TAnswered on April 16, 2014 at 03:36 PM
You are right, we have disabled user's 'from' email on new forms, but it should work on previously configured Email Notifications.
Also, we have added a Reply-to Email option:
And actually it is still possible to use form email field as the From Email, but there are some extra steps required to set it up now:
Since you switched the sender to email@example.com, the sending source is switched to Amazon SES sending method, so there is a big chance that the issue is solved.
Please feel free to contact us if you need any further assistance on this.