Payment failed: Unable to upgrade account

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    navanshmittal
    Asked on January 01, 2022 at 04:20 AM

    Hi Team,

    I am unable to upgrade my account due to payment failed.

    even I have tried more then two cards and also using my Paypal account,

    but no response of successful payment message. My all cards are already activated for international transactions.

    Kindly revert.

  • Profile Image
    Pamela_O
    Answered on January 01, 2022 at 04:29 AM

    Hello Navansh,

    Thank you for reaching out and we apologize for the inconvenience this has caused.

    Upon checking, you're still on a Free account. For us to better assist you, can you please provide us a screenshot for the error you're getting so we can further check?

    Here's how you can attach a screenshot on your reply: How to Post Screenshots to Our Support Forum

    This guide right here might also help: How to Upgrade My Account

    Looking forward to your reply.