Account not upgraded to Premium

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    Jacqui Graham 
    Asked on April 16, 2014 at 12:22 AM

    Hi there, 

     

    Yesterday we upgraded our account from Free to Premium, however, it seems that this hasn't come through, or the wrong account has been updated. 

     

    My intention was to update the account for user name techcommsmyob with the email techcommsmyob@gmail.com

     

    Can you look into this for me. We've reached our limit and this is now quiet urgent! 

     

    Thanks for your help!

     

  • Profile Image
    Welvin
    Answered on April 16, 2014 at 06:41 AM

    Hi,

    Your username is missing when you process the payment. I've fixed it for you. Kindly check again.

    Thanks