What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account not upgraded to Premium

    Asked by Jacqui Graham  on April 16, 2014 at 12:22 AM

    Hi there, 


    Yesterday we upgraded our account from Free to Premium, however, it seems that this hasn't come through, or the wrong account has been updated. 


    My intention was to update the account for user name techcommsmyob with the email techcommsmyob@gmail.com


    Can you look into this for me. We've reached our limit and this is now quiet urgent! 


    Thanks for your help!


  • Profile Image
    JotForm Support

    Answered by Welvin on April 16, 2014 at 06:41 AM


    Your username is missing when you process the payment. I've fixed it for you. Kindly check again.