Hello some of the form submissions are not showing up..

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    maeb.funtilon
    Asked on January 01, 2022 at 08:29 AM
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    Rose_A
    Answered on January 01, 2022 at 08:49 AM

    Hi,

    I can see that there are 11 submissions on the only form on your account. Have you received a Notifications email on these missing submissions? Can you please share with us the notification email or the email address of the users with the missing submission? You could also share with us the submission your user has shared so that we can check it at our end.

    You can also try to create a new Table Tab of the form and see if the missing submissions will show up.

    1641044776_61d05b284e992_

    I have recalculated your total submissions. Can you please check if the Form submissions are still missing?

    Looking forward to your response.

    Thanks,

    Rose

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    Maebelel 
    Answered on January 01, 2022 at 09:31 AM

    Hello i need help, what is happening with my jotform account? i cannot log in to my computer with it and my FORM is disabled..


    I really need it to be live asap

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    Maebelle 
    Answered on January 01, 2022 at 09:32 AM

    I cannot even go inside my account or even log in. What's happening?

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    maeb.funtilon
    Answered on January 01, 2022 at 09:33 AM
    Hello it seems like there are atleast 3 submissions missing. I can provide
    screenshots of it.
    ...
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    Marijoy_A
    Answered on January 01, 2022 at 09:46 AM

    Hello there,

    Thank you for your response and we apologize for the inconvenience.

    It looks like your account was suspended by our spam detector, allow me to coordinate this with our review team and we will immediately notify you once we receive a response from them.

    You may post the screenshot of the details of the missing submissions, please see the link below to guide you on how to post screenshots in our Support Forum

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Thank you.

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    Maebelle 
    Answered on January 01, 2022 at 10:00 AM

    1641049214_61d06c7e71f29_1641049225_61d06c896df16_


    RIGHT NOW I CANNOT ACCESS MY ACCOUNT. Please help

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    Ade_T
    Answered on January 01, 2022 at 10:11 AM

    Hi there,

    Thanks for sending this through, we have passed this issue over to the concerned team to look into.

    Please allow us some time and we'll get back to you with an update soon.

    We appreciate your patience and cooperation while we work on this.

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    Maebelle 
    Answered on January 01, 2022 at 11:04 AM

    Hello, There are around 10 submissions right now that after they have submitted, indication was "FORM DISABLED" please, make abrupt response for this. My survey was long and people actually invested more than 45 minutes of their time on it.


    Is there any way to retrieve all of it??? and where is the data stored? Please when can I get a proper response after?

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    Ade_T
    Answered on January 01, 2022 at 11:35 AM

    Hi there

    We understand your frustration. Kindly note that we're currently consulting with our review team regarding this.

    We also would like to ask for your kind understanding in waiting for the reply from our review team.

    You will be notified as soon as there is an update regarding the outcome of the review.

    Many thanks in advance for your patience.


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    Ade_T
    Answered on January 02, 2022 at 11:45 AM

    Hello there,

    Thanks for patiently waiting.

    Please note that we have now reactivated your account. You should be able to log in again, and your forms are already active again.

    We hope your issue has been resolved. 

    Many thanks and please let us know if there is anything else we can assist you with.

  • Profile Image
    Maebelle 
    Answered on January 02, 2022 at 07:44 PM

    I have more than 7 answers from my team that when they reached the end, the form is disabled.

    I am tremendously disappointed this happened to them. I could have upgraded but with this experience I am now frightened to use your app.imagine the frustration those people got when they answered my around 30++ questions and having them to go to that disabled form page.


    is there any way you couls retrieve their answers????? Please advise asap

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    gerardw
    Answered on January 03, 2022 at 01:11 AM

    Hello,

    Sorry for the inconvenience.

    Please note that when the form gets disabled, it will not store or record responses. In fact the form itself will not be accessible.

    As far as I can see there are a total of 14 submissions received for this form in your account. Were you expecting more?

    Unfortunately, you will need to ask your users to submit again.