Form Acting Sporadic and Malfunctioning

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    AscentEMC
    Asked on January 01, 2022 at 02:29 PM

    We are having major issues with our system. The form system is acting sporadic and is non functional. Emails are not being sent out with attachments. The emails being sent only contain a link to access their PDF, however, when they follow the link they get an error message. We are not even able to download them from the system. When trying to look at the settings and form build of the page, the page keeps randomly refreshing.

    We need this fixed ASAP, we see hundreds of patients a day and our facility is getting SEVERELY backed up with patients not being able to register.

    I have sent this request multiple times since 8:30AM today. It doesn't show up in my service requests and I have not received any responses. We need something done NOW.

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    JohnRex
    Answered on January 01, 2022 at 06:34 PM

    I've just responded to the other ticket you posted with the same concern. Please find my answer here: https://www.jotform.com/answers/3632158