What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The date field is completed but appears blank when the form is received as an email

    Asked by Olsworth on April 16, 2014 at 04:18 AM

    I've included a date field in my form.  The date when entered shows on the screen and the form can be printed with the date on.  However when the form is emailed the date field is blank.  Please advise me on how I can fix this problem.

    Below is a screen shot of the completed form received by email, you will notice that the date of move is blank although a date was entered.

    Question Answer
    Name Test
    E-mail test@gmail.com
    Phone Number 123456789
    Date of Move (If Known)
    Where Are You Moving From? ( Example: Whitchurch, Cardiff )
    Where Are You Moving To? ( Example: Bristol ) Bristol
    Any Other Information ffdgdfgfd

    Page URL:

  • Profile Image

    Answered by jedcadorna on April 16, 2014 at 07:32 AM

    Try deleting your email notification and adding a new one or you can just replace the {approxDate} value to {approxDate12}. Always remember that when you modify the body of your email notification once you update the field or deleted the field and add a new one the body of your notification will not automatically update.

    Here's your Email Alert settings:


    Here's the actual field name:

  • Profile Image

    Answered by Olsworth on April 16, 2014 at 08:08 AM

    Problem solved!

    Thanks for your answer and advice which is very much appreciated.