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Ida JewerAsked on January 1, 2022 at 8:56 PM
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Pamela_OReplied on January 2, 2022 at 1:14 AM
Hi Ida,
Thank you for reaching Jotform Support!
It seems like your query is incomplete. Can you kindly give us more information about your concern? Are you inquiring about a form that was sent to your email? If yes, we kindly ask you to please contact the form owner regarding the issue.
Let us know how we can assist you further.
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Ida JewerReplied on January 2, 2022 at 7:33 AMThe form was in a document that was sent to the email address. The problem
is the form is asking for a code verification and the code is sent to the
email address. In order to get the verification code I have to exit the
form and when I try to get back in the form to put in the code the form is
no longer there and so I have to start the process again with the same
result. I am using an I-Pad. How can I go from one to the other and not
lose the form. Thank you. Ida
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Amos_WReplied on January 2, 2022 at 7:47 AM
Hey there,
If you're filling the form on Safari, do you go back to the tab of the form?
Let's say, you click on the "Send Verification" button, then you go to the Gmail app (home button>Gmail) and then you go back to safari (Double click home button>safari)
When you do it like so, does the form comes empty?
Can you please try filling the form on a computer?
Please let us know if you need any further assistance
Thank you