Account Suspended: Cannot Sign In & Form Was Disabled

  • Profile Image
    Shelly Ehrke 
    Asked on January 01, 2022 at 10:00 PM

    I'm getting an "Error occurred. Please try again later" message when I try to sign in. My account froze when I was trying to sign up for the silver upgrade. Simultaneously, my petition form was disabled; likely because it exceeded the submission limit. Please help me get into my account. I need access to that form asap. Thank you.

  • Profile Image
    Nina_J
    Answered on January 02, 2022 at 02:15 AM

    Hi Shelly,

    Thanks for reaching out. I'd be happy to assist you.

    Looking at the account where the form is linked, it is suspended by our system.

    I will check this with our review team, and I'll get back to you once I have an update.

    Best,

    Nina

  • Profile Image
    Shelly Ehrke 
    Answered on January 02, 2022 at 02:36 AM

    Another customer support person told me it was due to an antiphishing program. But it's not phishing; it's just a simple petition using the Jotform petition template.

    It is very time sensitive and I'm incredibly disappointed with this platform in how this was handled.

    I hope that it can be restored quickly.

    -Shelly