How to remove Jotform from Facebook Page Tabs

  • paperaussie
    Asked on January 1, 2022 at 10:28 PM

    I wanted to try JOT forms for a Facebook Tab. While adding the Tab worked, the Tab does not show any content and there doesn't appear to be a way to remove the JOT form Tab.

    None of the removal procedures I found in Help or the Forum appears to be working anymore.

    How can I remove a JOT Form Tab from Facebook?

  • roneet
    Replied on January 1, 2022 at 11:03 PM

    To remove the form you need to go to your page settings and the edit page option: 

    How to remove Jotform from Facebook Page Tabs Image 10

    Once there go to the tab where your form is displayed and click on the Settings button: 

    How to remove Jotform from Facebook Page Tabs Image 21

    You could simply hide the page or click on the edit settings link if you need to remove the tab from your Facebook Page: 

    How to remove Jotform from Facebook Page Tabs Image 32

    If you click on the edit settings link, you will get a pop up where you will need to click on the remove link:

    How to remove Jotform from Facebook Page Tabs Image 43

    Please, do not forget to save all the changes. 

    Hope this helps. 

  • paperaussie
    Replied on January 1, 2022 at 11:25 PM

    Sorry but you really need to update your instructions because they resemble not what FB looks like these days.

    There hasn't been a Settings button next to any 3rd party Tabs since at least October, that's why I would like to know if there is a new procedure to remove an App from Facebook.

    You can still turn on/off Facebook Tabs but 3rd party Tabs can only be reordered, there are no further options as per screenshot:

    1641097730 61d12a028a306 Clipboard01 Screenshot 10



  • John Support Team Lead
    Replied on January 2, 2022 at 12:35 AM

    Currently, the new Business Page UI doesn't support removing installed third-party apps. Not sure if it's an oversight after the migration. But I was able to find a solution somewhere in the internet.

    Maybe you can try this:

    Go to the Apps tab which is now hidden, PAGENAME/settings?tab=apps and see if you can remove Jotform from there.

    Please try that and let us know how it goes.


  • paperaussie
    Replied on January 2, 2022 at 3:30 AM

    Bingo!

    Removal via PAGENAME/settings?tab=apps worked perfectly.

    Thank you.

  • John Support Team Lead
    Replied on January 2, 2022 at 4:33 AM

    Thank for letting us know! It's good to know that that worked for you.

    I'll keep note of this as some users may need this in the future.