How to remove Jotform from Facebook Page Tabs

  • Profile Image
    paperaussie
    Asked on January 01, 2022 at 10:28 PM

    I wanted to try JOT forms for a Facebook Tab. While adding the Tab worked, the Tab does not show any content and there doesn't appear to be a way to remove the JOT form Tab.

    None of the removal procedures I found in Help or the Forum appears to be working anymore.

    How can I remove a JOT Form Tab from Facebook?

  • Profile Image
    roneet
    Answered on January 01, 2022 at 11:03 PM

    To remove the form you need to go to your page settings and the edit page option: 

    14958218461.png

    Once there go to the tab where your form is displayed and click on the Settings button: 

    14958219452.png

    You could simply hide the page or click on the edit settings link if you need to remove the tab from your Facebook Page: 

    14958219833.png

    If you click on the edit settings link, you will get a pop up where you will need to click on the remove link:

    14958220264.png

    Please, do not forget to save all the changes. 

    Hope this helps. 

  • Profile Image
    paperaussie
    Answered on January 01, 2022 at 11:25 PM

    Sorry but you really need to update your instructions because they resemble not what FB looks like these days.

    There hasn't been a Settings button next to any 3rd party Tabs since at least October, that's why I would like to know if there is a new procedure to remove an App from Facebook.

    You can still turn on/off Facebook Tabs but 3rd party Tabs can only be reordered, there are no further options as per screenshot:

    1641097730_61d12a028a306_Clipboard01.jpg



  • Profile Image
    JohnRex
    Answered on January 02, 2022 at 12:35 AM

    Currently, the new Business Page UI doesn't support removing installed third-party apps. Not sure if it's an oversight after the migration. But I was able to find a solution somewhere in the internet.

    Maybe you can try this:

    Go to the Apps tab which is now hidden, PAGENAME/settings?tab=apps and see if you can remove Jotform from there.

    Please try that and let us know how it goes.


  • Profile Image
    paperaussie
    Answered on January 02, 2022 at 03:30 AM

    Bingo!

    Removal via PAGENAME/settings?tab=apps worked perfectly.

    Thank you.

  • Profile Image
    JohnRex
    Answered on January 02, 2022 at 04:33 AM

    Thank for letting us know! It's good to know that that worked for you.

    I'll keep note of this as some users may need this in the future.