Dees the IPN Relay keeps working with the later subscription recurring payments?

  • Profile Image
    brischnei
    Asked on January 02, 2022 at 07:27 AM

    Greetings,


    Regarding this: https://www.jotform.com/help/272-paypal-incomplete-payments-faq/


    When sending IPN to custom URL for JotForm-Initiated transactions using the IPN Relay URL option for subscriptions, Paypal will send an IPN after every subscription payment is processed in the future. Will the Jotform's IPN Relay URL continue to send relay to my server also? Or does only the initial transaction get relayed?


    thanks,

    Brian

  • Profile Image
    Ahmed_S
    Answered on January 02, 2022 at 10:05 AM

    Hello Brian,

    Thank you for contacting Jotform Support.

    The IPN Relay option will work with the initial payment since the transaction is made through the form, but it won't work with later recurring payments since these payments are automatically made by PayPal without any interaction with the form while the Relay is tied to the form itself.

    Please let us know if you need further assistance, we are happy to help.


  • Profile Image
    brischnei
    Answered on January 02, 2022 at 10:55 AM
    But this creates a situation where receive the ipn for the initial payment
    but have no way to determine if the customer successfully processes the
    subsequent subscription payments.
    Fyi PayPal sends those ipn messages every time but they go to jotform (not
    to my server) and it appears that changing the endpoint url in PayPal is
    not possible
    Is there a workaround for this? How am i suppose to know if a customer pays?
    ...
  • Profile Image
    Alexander_G
    Answered on January 02, 2022 at 12:20 PM

    Hello, Brian! 👋

    Thanks for your reply.


    Unfortunately, I am not sure that there's a workaround to change IPN Relay's settings. Because renewals are handled by payment getaways directly.


    From the other side, you can add the option to Send Incomplete Payment Emails:

    Guide: 👉 How to Setup Incomplete Payment Notification Email


    Thanks,
    Alex

  • Profile Image
    brischnei
    Answered on January 02, 2022 at 01:55 PM
    How does that feature relate to subscriptions?

    ...
  • Profile Image
    Alexander_G
    Answered on January 02, 2022 at 03:07 PM

    This option allows you to be notified when the payment is incomplete.


    Also, this thread might be related to your query.

    Kindly, check this: 👉https://www.jotform.com/answers/261268


    Thanks,

    Alex