Autoresponder Emails on Form Edits not sending

  • Profile Image
    unifidtw
    Asked on January 02, 2022 at 10:44 AM

    Hello -

    We just completed a project which was hampered by the autoresponder emails not sending after their form was edited with new information. We believed the AR email would be sent everytime the form was submitted.

    I verified the history and it the AR email only sent on the initial submission.


    Thank you

  • Profile Image
    Dragana_R
    Answered on January 02, 2022 at 12:09 PM

    Hi, Thomas!

    Thank you for reaching out to us.

    I suppose this is the form you refer to 213644238456055, so I made a test submission and couldn't replicate the issue. Did you maybe try deleting the Autoresponder Email and setting it up again? If not, kindly do so. I have also cleared your forms cache just in case, and you can try doing the same with your browser cache. 

    Guides:

    https://www.jotform.com/help/26-setting-up-an-autoresponder-email/

    https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

    Please give it a try and let us know how it goes.