Unable to open the photos that clients provide on my form from my email - only from your website

  • malorip
    Asked on January 2, 2022 at 12:18 PM

    When I receive a completed form from the "Free Seint Color Match" I am unable to see the photos from my email that my clients submitted on the form, only when I am on your website or app. When I click on the photos it says the page I am looking for cannot be found. See the screenshot attached. I would like to be able to see these pics from the form from my email.

    Jotform Thread 3633216 Screenshot
  • Alexander_G
    Replied on January 2, 2022 at 1:56 PM

    Hi, there!

    Thank you for contacting us.

    Kindly, try to change your privacy settings for JotForm:

    1. Go to your Account Settings
    2. Uncheck the checkbox Require log-in to view uploaded files

    1610633955 600052e3d3bd3 Screenshot 10

    If you still have this issue - do not hesitate to contact us again and provide us with more details.


    Best,

    Alex