Please refund my payment for $308.88

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    56westfrontdesk
    Asked on January 02, 2022 at 12:29 PM

    Please refund my payment for $308.88 and downgrade me to a free account.

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    Marina_V
    Answered on January 02, 2022 at 02:33 PM

    Hi,


    Thank you for contacting Jotform Support. We appreciate you reaching out.

    I understand that you wish to downgrade to starter plan.
    Before doing that, please back your your data to avoid losing of any submissions.

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    After doing so, please let us know so we can escalate the issue over to the relevant team for refund and subscription cancelation.

    Regards.