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  • Profile Image

    disbaled form

    Asked by ruixia on July 28, 2011 at 06:45 PM

    Hello,

    I just upgraded my account to premium one hour ago but the form is still disabled.  This is the second time I upgraded the account (Last night, I did the same thing but the form was disabled. Then, I was told I will receive refund and should purchase the premium one more time).  My account number is ruixia21@gmail.com

    Thanks,

    -- Rui

  • Profile Image

    Answered by allanftd on July 28, 2011 at 11:20 PM

    Hi Rui,

    Kindly refer to this thread instead for updates - http://www.jotform.com/answers/36264-jotform-disabled?entrymessage=10732640770. As stated there, the JotForm username should be ruixia. This incinsistency might have caused your last two payments to fail.

    Thank you for your patience on this matter.

    JOTFORM SUPPORT