- ruixiaAsked on July 28, 2011 at 06:45 PM
I just upgraded my account to premium one hour ago but the form is still disabled. This is the second time I upgraded the account (Last night, I did the same thing but the form was disabled. Then, I was told I will receive refund and should purchase the premium one more time). My account number is email@example.com
- allanftdAnswered on July 28, 2011 at 11:20 PM
Kindly refer to this thread instead for updates - http://www.jotform.com/answers/36264-jotform-disabled?entrymessage=10732640770. As stated there, the JotForm username should be ruixia. This incinsistency might have caused your last two payments to fail.
Thank you for your patience on this matter.