Stripe Integration: Incorrect total amount is charged to the user.

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    joshuateh
    Asked on January 02, 2022 at 10:21 PM

    I have a customer who managed to submit our form and somehow their transacted amount on Stripe was only 1/10th of what they were suppose to pay.

    How is this possible? Did the customer manipulate our form somehow?

    1641180265_61d26c69b6a2e_

    See the difference between form calculation and total price here.

  • Profile Image
    Vick_W
    Answered on January 03, 2022 at 02:19 AM

    Hi there,

    Please provide the submission ID so we can check this further. We may need to escalate this to our backend team. You can find the submission ID using instructions in the following guide.

    https://www.jotform.com/help/549-where-to-find-the-submission-id

    Looking forward to your reply.

    Thanks

  • Profile Image
    joshuateh
    Answered on January 03, 2022 at 02:27 AM

    Sure thing. Thanks for the quick response.

    Submission ID: 5159002143529588281

  • Profile Image
    Vick_W
    Answered on January 03, 2022 at 04:08 AM

    Hi there,

    Your submission in the Tables is showing that the TOTAL PRICE is 21 MYR.

    1641200658_61d2bc1289933_

    However, when I open the submission in the edit mode then the TOTAL PRICE is showing up as 210 MYR.

    1641200588_61d2bbcc4fe25_

    I'm escalating it to our backend team so they can investigate the issue further. We can not give you any ETA at this time.

    We will inform you here when an update is available.

    Thanks

  • Profile Image
    joshuateh
    Answered on January 04, 2022 at 12:04 AM

    Exactly, that's why we're so puzzled.

    I hope this doesn't happen again while this is being worked out.

    Thanks!

  • Profile Image
    Vick_W
    Answered on January 04, 2022 at 02:45 AM

    Hi there,

    If it happens again then please do share the submission ID with us so we can include it in the escalation as well.

    Thanks