If someone chooses to pay by credit card how do you make it mandatory to select one of the products?

  • Profile Image
    loveagreyhoundinc
    Asked on January 03, 2022 at 12:34 AM

    https://form.jotform.com/213522083180042


    I have a condition if payment method by credit card is choosen, to show the credit card payment options. If they do not select (tick) what they are paying (for example surrender fee) it allows the form to be submitted with no payment.


    Thanks

  • Profile Image
    Norwyn_E
    Answered on January 03, 2022 at 03:06 AM

    Hi there,

    Hope all is well.

    I can see here that the credit card field is now set to required and upon testing, I was not able to proceed to submit the form due to the payment errors as shown below:

    1641196753_61d2acd15024d_14.gif

    As for the testing, it shows that I was not able to proceed to the next page when I did not select a product and fill out the card details. I noticed that the form allows going to the next page even the card details are empty but still unable to submit the form. To verify, are you able to submit the form without a product selection? Could you send us a screencast of your testing?

    Looking forward to hearing from you.

  • Profile Image
    Norwyn_E
    Answered on January 03, 2022 at 03:06 AM

    Hi there,

    Hope all is well.

    I can see here that the credit card field is now set to required and upon testing, I was not able to proceed to submit the form due to the payment errors as shown below:

    1641196753_61d2acd15024d_14.gif

    As for the testing, it shows that I was not able to proceed to the next page when I did not select a product and fill out the card details. I noticed that the form allows going to the next page even the card details are empty but still unable to submit the form. To verify, are you able to submit the form without a product selection? Could you send us a screencast of your testing?

    Looking forward to hearing from you.

  • Profile Image
    loveagreyhoundinc
    Answered on January 03, 2022 at 03:42 AM

    Hi Yes sorry in the meatime I found the field to set as required so all working well now.


    Thanks