What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why wasn't my PayPal accepted yesterday?

    Asked by Ed Phelps  on April 16, 2014 at 10:29 AM

    I put in my adress and my zip code and at both locations that told me, "add your address and zip code" in which I had already done.  I need your help other than trying to do this off of the website.  Please contact me at 937-9931 so we can work on the problem and solve it.  Thank you for your help.

    Ed Phelps

    Phelps Composite Towers

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    JotForm Support

    Answered by Welvin on April 16, 2014 at 11:14 AM

    Hi Ed,

    Unfortunately, we do not provide support over the phone. Is that an issue with submitting your Payment to us for your subscription? If yes, please let us know your email address here so we can check our records. 


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    Answered by Ed Phelps  on April 16, 2014 at 01:50 PM
    To Whom It May Concern,
    As I mentioned I had filled out the Grant information and finally wanted to make my payment through PayPal. PayPal brought up two areas that were filled in correctly, however two red warnings appeared, telling me I had filled the two areas incorrectly. So if your company can tell me why this is happening, I will be glad to hear your response. I am simply trying to get your required money to your organization to see if I can become a candidate for a grant. My email address is ephelpspct@gmail.com. Thank you for your help.
    God Bless
    Ed Phelps
    Phelps Composite Towers, LLC
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    JotForm Support

    Answered by TitusN on April 16, 2014 at 03:26 PM

    Hello Ed,

    I'm not sure we understand what you mean by 'Grant Information'

    Please share the website link (URL) where you were trying to enter your paypal information (sounds like a grant application), we shall test it for you and advice.

    Was the website our pricing page? http://jotform.com/pricing

    Please let us know - and thank you for your patience.

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    Answered by Ed Phelps  on April 16, 2014 at 06:40 PM
    To Whom It Concern,
    The document was a one page PayPal that requested a $5 payment. I had to my name, address and Visa Credit Card number. I had problems with the address portion and zip code portion. Ilook forward to hearing back from you.
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    Answered by Cesar on April 16, 2014 at 08:49 PM

    So that we can further assist you. Please provide the exact URL where you are accessing the Grant Information Form. I have a feeling you maybe accessing on of our user's forms. But to verify this we need the internet address you are accessing to verify this. 

    Do let us know the requested information to further assist you. Thank you.