What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Plan Query

    Asked by mikemarinos on July 28, 2011 at 10:00 PM

    I reported an issue with forms bringing up an "Over Quota" message.  I was on the Premium plan.  Things where kind of urgent so I upgraded to Professional and the problem was fixed.

    However when I look at my usage I am only on 304 submissions and 57MB upload space.  

    Is this usage technically still within the Premium plan?

    cheers

    Mike Marinos

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    JotForm Support

    Answered by NeilVicente on July 29, 2011 at 03:18 AM

    Hi Mike,

    As of this writing, your account is already on Professional status. Looking at your billing history, it appears that your Premium subscription cycle ended, and failed to renew because the card used was declined.  That is the reason why your account showed the "Over Quota" message, because it is over the 100 submission limit, since it has automatically downgraded from Premium to Free.

    Your forms were re-enabled when you upgraded to Professional, but the submission count was carried over. Your submission limit shall refresh on the first day of the following month.

    Hope I was able to clear things. Let us know if there's anything else. Thanks!


    Neil