What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is over quota, can I upgrade just for one time and avoid to be charged for future months?

    Asked by Lynn Ferrari on April 16, 2014 at 01:02 PM

    I am on the free plan of 100 submissions per month. On my recent form it has stopped at 21 submissions and the others are recieving this message:

     

    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment.
     
    Try contacting the owner of this form.
    Can you please advise me how to fix this asap.
    Many thanks,
    Lynn
    Submissions style size message
  • Profile Image

    Answered by Carina on April 16, 2014 at 02:25 PM

    Hi Lynn

    I kindly ask you to provide us the form's url so we can investigate better this issue. I checked your lfer***i@be**eys.ie account but the form was working perfectly fine.Let me just add that it is 100 monthly submissions per account, not 100 submissions per form.

    Please get back to us with more details.

    Thank you

  • Profile Image

    Answered by LynnF on April 17, 2014 at 07:54 AM

    Hi Carina,

     

    Thanks for your reply. I deleted the submissions from the last form and freed up space. 

    Is there a way of purchasing more space for a one time form? I wont need a form every month so the montly subscription would be wasted. The submissions on my current form http://form.jotformeu.com/form/41032212701333 is nearly at the maxium 100. Is there a way I can increase it for this form by paying a one off fee?

     

    Looking forward to your reply.

     

    Lynn

  • Profile Image

    Answered by EliezerN on April 17, 2014 at 11:19 AM

    Hi,

    Please note that our subscriptions/plans are recurring ones, which means it will charge you every month/year/2-year, depending on the schedule you get.

    However, if you wish to get the subscription for one month only, then this is what you can do:

    1. Buy the plan you wish (Premium, Economy or Professional). You can do it from the PRICING page while being logged into your account, or from the Upgrade section of your account: http://www.jotform.com/myaccount/billing

    2. Once your account is in paid status you can contact us to cancel your subscription so that you are not charged the next month. To cancel your subscription will only avoid you being charged, but the account will remain in Paid status until the date you paid for expire.

    I hope this helps.

    Please inform us if you need further assistance with this query.

    Thanks