What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can they submit form without payment?

    Asked by lmulanaxgracebaptistcantoncom on April 16, 2014 at 02:14 PM

    We have Paypal as our payment tool. When they click the option available, does it direct them to Paypal and can they submit the form without paying?

    incomplete payment paypal
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    JotForm Support

    Answered by TitusN on April 16, 2014 at 03:55 PM

    When the submit button is clicked, then the user is sent to paypal to complete the submission.

    If they do not make a payment and exit, it will not be counted as a successful submission, and will be listed as an incomplete payment.

    You can view incomplete payments as shown in this guide.

    Please let us know how we can assist further.

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    Answered by lmulanaxgracebaptistcantoncom on April 16, 2014 at 04:10 PM
    Thank you so VERY much!!! Can you tell this is my first time using your sight!

    ...
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    JotForm Support

    Answered by TitusN on April 16, 2014 at 04:16 PM

    You are very welcome.

    Actually, no, I could not tell you are new at using our service. :-)

    Sometimes our features require a little learning curve.

    But we make that curve less steeper - so if you should ever need clarification - assistance - let us know, and we shall do our best to assist you.

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    Answered by lmulanaxgracebaptistcantoncom on April 16, 2014 at 04:20 PM
    Thanks, again! Your team has been fantastic!!!

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