I cant login to my account and all forms are missing from my phone app

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    Virginia N Mastrapa
    Asked on January 03, 2022 at 09:51 PM

    I tried several times to login to my account today and it kept saying my password was invalid. I was using the correct password but I did a password reset anyway and was unable to login with the new password. I then went to my cell phone and open the app that I created with Jotform and my forms are missing! Below is the link t the phone app I created and I attached a picture....


    I'm in tears, please help me resolve this issue.


    https://www.jotform.com/app/213046947076157



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    Jessica_H
    Answered on January 04, 2022 at 12:01 AM

    Hello,

    Your account has been suspended by our system. Kindly allow me to escalate this ticket to our reviewer team. We will notify you via this ticket regarding the updates. 

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    Jessica_H
    Answered on January 05, 2022 at 12:38 PM

    Hello, 

    Thank you for the wait.

    Your account has been suspended due to suspected phishing. We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, kindly provide us with the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Ticket #3636713 your subject. We will let you know about the status of your account after a thorough review of your proofs.