Error In Searching The Entry

Hello,

We're from Imark Infotech and have taken services from here. All payment was cleared yesterday because the quota was over, but now we're facing an issue in searching the entry. The screenshot is attached for reference. the mentioned link is registered in the form but now does not show the related data. Please have a look at the same and let us know!

Hello Neha,

I don't see any forms under your account. It seems you have your form under a different account. Can you please us the form URL? We'll check and get back to you accordingly.

BTW, in your screenshot, I see you have some URL in the FILTER field; clearing that field should show up all the submissions.

Let us know if this doesn't help. We'll check and get back to you accordingly.

Thank you!

Hi There,

Our account email is ishan@imarkinfotech.com, we are not able to see entries from a certain time period.

We have checked the trash and archive section, there is nothing there

Screenshot attached.

This has happened in the past as well, can you pls look into this at the earliest and kindly fix this issue for once and all

Hello,

Could you kindly specify which certain time period that this issue persists? We will also try to filter it from our end to see if we can recreate the issue. 

Kindly note that we're unable to accept email attachments within this ticket. You will need to open this ticket and upload your screenshot again. 

Please also confirm if this is the form that you are referring to: 211601965066050.

I am referring to this table: https://www.jotform.com/tables/211601965066050 and here is the screenshot attached again

Hello there,

Thank you for getting back.

Just to verify, were you able to get an email regarding these submissions from November 26 to December 7?

Let us know so we can forward this to our team and have it checked.

Hi Pamela,

Yes, we have received the emails for these submissions.

Screenshot attached

Since your account was downgraded so the submissions got disabled.

We have refreshed the submissions. Please check if you are able to access the submissions now.

Thanks.