log in on desktop problem

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    Rosie  
    Asked on January 04, 2022 at 01:37 AM

    Hi,

    I have no problems logging in to Jotform on my Ipad or Iphone, but I can't log into my laptop. It just keeps bringing up the log in page over and over. I am fidning my Ipad a bit awkward to design a form and scroll through templates, so would like to use my laptop instead.

    Thanks,

    Rosie

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    Christian_A
    Answered on January 04, 2022 at 02:14 AM

    Hi,

    May we recommend clearing the cache of your browser and/or trying another browser on your computer? If this does not resolve the issue, please let us know.

    Contact us back should you need further assistance. Thank you!


  • Profile Image
    Rosie  
    Answered on January 04, 2022 at 06:55 PM
    Hi Christian,
    I have tried both these things but the same thing happens. The screen I have is below. When I try to design a form it doesn’t save. If I can get it to work I’m thinking of doing the bronze deal, but only if I can have the $15 a month deal that flashed up twice but I can’t seem to find anymore. Oh - was that American dollars?
    Hope you can help.Rosie
    Sent from Yahoo Mail for iPad
    ...
  • Profile Image
    Samuel_Ray
    Answered on January 04, 2022 at 07:49 PM

    Hi there,

    Just to confirm, what email are you using when logging in? You can also use the username of your account to log in. That is rosie_gospel.

    And also can you tell us, are you getting any error messages when trying to log in? If you can send us a screenshot of it, that'll be great.

    Here's a guide for your reference: How to Post Screenshots to Our Support Forum

    I hope this helps. Please don't hesitate to get back to us if you need further assistance.

    Thank you!