Client form being blocked by Norton

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    cumberlandcss
    Asked on April 16, 2014 at 06:00 PM

    A form we built for a client:

    http://form.jotformpro.com/form/40707057126955

    is blocked by some users Norton Antivirus which marks jotformpro.com as a phishing site. 

    Embarassing. Anything you or we can do?

  • Profile Image
    EltonCris
    Answered on April 16, 2014 at 07:26 PM

    Hi,

    We sincerely apologize for any inconveniences caused.

    As of checking with Norton, one of our domain jotformpro.com in which your form belongs to is currently listed as malicious due to the phishing form reported at Norton. The phishing form has been taken down already. We are now working to get this resolved by submitting a positive review at Norton particularly on the reported domain. If you would be so kind to provide your positive review as well, we would greatly appreciate it.

    Simply signup an account at Norton, visit the following page and write a review.

    https://safeweb.norton.com/report/show?url=jotformpro.com

    Thank you!

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    kevinreynolds
    Answered on April 24, 2014 at 08:43 AM

    We are experiencing the same issue - this has not been cleared - any updates

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    TheGatheringMSW
    Answered on April 24, 2014 at 09:06 AM

    Does this happen to just jotformpro  or jotform  too?

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    kevinreynolds
    Answered on April 24, 2014 at 09:28 AM

    jotformpro only - jotform.com is OK

    K

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    aytekin
    Answered on April 24, 2014 at 11:01 AM

    I think this issue is already resolved because it says "SAFE" now on this page:

    https://safeweb.norton.com/report/show?url=jotformpro.com

    Are you still getting that error message? 

  • Profile Image
    TheGatheringMSW
    Answered on April 24, 2014 at 11:07 AM

    No, as I researched it, it was all good!

  • Profile Image
    Carina
    Answered on April 24, 2014 at 12:10 PM

    Good to know. let us know if we can be of more assistance.

    Thank you