What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Client form being blocked by Norton

    Asked by cumberlandcss on April 16, 2014 at 06:00 PM

    A form we built for a client:

    http://form.jotformpro.com/form/40707057126955

    is blocked by some users Norton Antivirus which marks jotformpro.com as a phishing site. 

    Embarassing. Anything you or we can do?

    Page URL:
    http://form.jotformpro.com/form/40707057126955

    Screenshot
    client form site
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    JotForm Support

    Answered by EltonCris on April 16, 2014 at 07:26 PM

    Hi,

    We sincerely apologize for any inconveniences caused.

    As of checking with Norton, one of our domain jotformpro.com in which your form belongs to is currently listed as malicious due to the phishing form reported at Norton. The phishing form has been taken down already. We are now working to get this resolved by submitting a positive review at Norton particularly on the reported domain. If you would be so kind to provide your positive review as well, we would greatly appreciate it.

    Simply signup an account at Norton, visit the following page and write a review.

    https://safeweb.norton.com/report/show?url=jotformpro.com

    Thank you!

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    Answered by kevinreynolds on April 24, 2014 at 08:43 AM

    We are experiencing the same issue - this has not been cleared - any updates

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    Answered by TheGatheringMSW on April 24, 2014 at 09:06 AM

    Does this happen to just jotformpro  or jotform  too?

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    Answered by kevinreynolds on April 24, 2014 at 09:28 AM

    jotformpro only - jotform.com is OK

    K

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    JotForm Founder

    Answered by aytekin on April 24, 2014 at 11:01 AM

    I think this issue is already resolved because it says "SAFE" now on this page:

    https://safeweb.norton.com/report/show?url=jotformpro.com

    Are you still getting that error message? 

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    Answered by TheGatheringMSW on April 24, 2014 at 11:07 AM

    No, as I researched it, it was all good!

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    Answered by Carina on April 24, 2014 at 12:10 PM

    Good to know. let us know if we can be of more assistance.

    Thank you