Need help with the emails that receive the Form

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    Javii365
    Asked on January 04, 2022 at 09:44 AM

    Im having trouble with the emails that supouse to receive the form submision


    and i am not receiving it

  • Profile Image
    Dragana_R
    Answered on January 04, 2022 at 10:27 AM

    Hello, Javier!

    Thank you for reaching out to us.

    Upon checking your account, I see that you've been working on a couple of forms today. Could you please share the on you're experiencing issues with to assist you accordingly?

    We look forward to your response.

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    Javii365
    Answered on January 04, 2022 at 10:35 AM

    Sure im attaching the form

    i am not receiving the submitions with this emails vrivera@camachoaccounting.com

    taxes@camachoaccounting.com

    camacho@camachoaccounting.com

    1641310401_61d468c1e4ca4_2022-01-04.png1641310401_61d468c13c24f_2022-01-04 (1).

  • Profile Image
    Harvey_N
    Answered on January 04, 2022 at 11:18 AM

    Hello,

    I've checked your form and the autoresponder and email notifications are configured properly. I have also checked our mail logs and confirmed that the submissions that you made using the email address that you have provided have sent an email. The emails are also not on our bounce list so you should not be having trouble receiving emails from Jotform.

    Please check this guide for a possible reason why you're not receiving email notifications.

    Guide: Why Am I Not Receiving Email Notifications

    Please try to whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    Whitelisting Jotform IP Addresses and Domains