What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Im getting an error when I reply to my forms. How can I fix that?

    Asked by antelopeexpress on April 17, 2014 at 01:10 AM

    This is the most recent error I received::


    The original message was received at Thu, 17 Apr 2014 00:58:31 -0400 from adsl-69-234-181-71.dsl.irvnca.pacbell.net [69.234.181.71]

     

       ----- The following addresses had permanent fatal errors ----- <noreply@jotform.com>

        (reason: 552-5.2.2 The email account that you tried to reach is over quota. Please direct)

     

       ----- Transcript of session follows ----- ... while talking to aspmx.l.google.com.:

    >>> DATA

    <<< 552-5.2.2 The email account that you tried to reach is over quota. Please direct <<< 552-5.2.2 the recipient to <<< 552 5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 c8si3648113qab.213 - gsmtp

    554 5.0.0 Service unavailable

    <<< 503 5.5.1 RCPT first. c8si3648113qab.213 - gsmtp

    My Forms JotForm email style size session
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 17, 2014 at 08:15 AM

    You can set a reply-to address on your form emails:

    http://www.jotform.com/answers/299770-Different-reply-to-email-address

     

    Another way to do is to use your own SMTP server to send emails:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you don't have one you can use Mandrill for free:

    http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill