Sending link instead of attached .pdf - link doesn't work

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    Byerley
    Asked on January 04, 2022 at 11:45 AM

    Hi, on this form (200236022099143) I have an autoresponder set to deliver a .pdf. I just tested the form and received a link to download instead of the .pdf attached to email. Link doesn't work.



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    Ahmed_S
    Answered on January 04, 2022 at 12:49 PM

    Greetings,

    Thank you for contacting Jotform Support.

    I've tested a cloned version of your form and wasn't able to reproduce the reported issue on my end and the PDF was attached to autoresponder email that I've received, as a double check I've cleared the cache of your forms on our servers, you can always perform this action from your side by following this guide.

    How to Clear Your Form Cache?

    Please give it a try and let us know how it goes with you, if the issue is still persistent we will need your permission to submit a test entry to your form.